Frequently Asked Questions
Everything you need to know about your next pair of Evans Sneakers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn sneakers in their original packaging. Please ensure the security tags remain attached for a full refund.
Are your sneakers authentic?
Yes, Evans Sneakers guarantees 100% authenticity on every pair. Each item undergoes a rigorous multi-point inspection by our expert authentication team before being listed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.
How do I know which size to order?
Most of our sneakers fit true to size. However, we provide a detailed size chart and 'fit notes' on each product page to help you choose the perfect fit based on specific brand standards.
Can I cancel or change my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make further changes.